SHIPPING 

We charge a standard delivery fee of £4.95 for all orders in the UK, with £6.00 for the Republic of Ireland (customs charges not included). This charge is always applicable unless otherwise stated within a promotion.

Please email customerservice@oyoy.co.uk if you have any questions on this.

We are based in the UK and ship to the UK and Ireland.

Estimated delivery between 2 and 4 business days.

Please email customerservice@oyoy.co.uk if you have any questions on this.

 

CUSTOMS & TAXES

If you are shopping from the Republic of Ireland, then import duties may apply - which is the responsibility of the receiver to cover these costs if they do apply.

If you are unsure of the regulations, and you would like to know if additional import charges apply, then we would recommend contacting your local customs or Tax office who should be able to advise you on the specific regulations and import costs that may apply in your country.

Buying goods from outside the European Union (EU) including the UK (revenue.ie)

 

 

RETURNS

28 DAYS RETURN RIGHT

When you shop online at www.oyoylivingdesign.co.uk you have 28 days to return your unwanted item(s) to us. Some items are not covered by this right, and it will appear in the ordering process. Right runs from the day you received the goods. If the period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve deadline is extended to the following Monday.

In the case of multiple goods ordered in one order but are delivered separately, or a product that comes in several batches, the period from the receipt of the last item.

We do not offer free returns unless there is a fault to the item or a delay to the delivery which has caused the item to no longer be required. Please email customerservice@oyoy.co.uk if you have any questions on this.

RETURN ADDRESS 
If you would like to return your purchase, the goods must be returned to:

Haus Distribution LTD
Unit 12
Bakers Yard, Christon Road, Gosforth
Newcastle upon Tyne
NE3 1XD
United Kingdom

Email: customerservice@oyoy.co.uk

In return you should make sure that the goods are securely wrapped. You have the responsibility of the package/goods until we receive it. So keep the postal receipt and tracking number. Customers must pay the costs of returning the goods when they regret.

PLEASE NOTE: Before returning your order, please contact customerservice@oyoy.co.uk to inform about the return. After our confirmation, the item(s) can be returned. We expect you to dispatch as soon as possible after you have given notice of withdrawal, and you must return them within 14 days.

IMPORTANT

Please write with big letters "RETURN PARCEL" outside of the box/ parcel.

We do not accept packages sent COD (cash on delivery).

DOCUMENTATION OF YOUR PURCHASE AND RETURN FORM
You must attach a copy of the order confirmation or other evidence of your purchase.
Additionally, it will facilitate our processing, if you attach a completed return form.

REFUNDS

When we receive the goods, we check them, and you get paid back the amount you have paid to us upon purchase, excluding delivery cost. Please note that we will only refund postage if the item is faulty or damaged in transit. The amount is always
transferred to the same payment method you used for the purchase. For example, if you had paid by card and reversed the purchase amount to the payment card you used for the purchase.

NOTE: You may lose your purchase amount, in whole or in part. This happens if the product is impaired because:

- You have actually taken the goods in use
- It has been damaged while you were responsible for it
- You have handled goods otherwise than was necessary in order for you to determine the nature, characteristics and the way they operate
- You have not followed the restrictions on the right of withdrawal resulting from sealing, product type etc.

 

RETURN RIGHT ON USED ITEMS

There is a 14 days return policy on items that you have used. 

COMPLAINTS - IF THERE IS SOMETHING WRONG WITH THE PRODUCT

Your purchase is covered by the Sale of Goods Act, including lack rules. This means, that the consumer has 24 months warranty, that you can either have a faulty product repaired or replaced, refund or reduction in price, depending on the specific situation. Of course, it is a requirement that the complaint is justified and that the defect is not caused by an incorrect use of the product or other injurious behaviour.

YOU MUST CONTACT US WITHIN "REASONABLE TIME"

You must complain within "reasonable time" after you have discovered the defect. We recommend that you advise us as soon as possible, and within 2 months after the defect was discovered. You can complain by contacting us via email: customerservice@oyoy.co.uk. Depending on the specific situation, you will receive further instructions.

RETURN ADDRESS

The product must be sent to:

Haus Distribution LTD
Unit 4
Bakers Yard, Christon Road, Gosforth
Newcastle upon Tyne
NE3 1XD
United Kingdom

When you return the item(s), please simultaneously as detailed as possible indicate what the problem is. Please use our complaint/return form. It is not a
requirement, but it eases our casework, and minimises the processing time for complaints.